Anzencare Return & Refund Policy

Last updated: 9th April 2025

At Anzencare, we take pride in delivering elderly care essentials with quality and reliability. Due to the nature of our products, most of which are personal-use hygiene items, we follow a strict but fair refund policy.

🔁 Returns

To protect the safety and hygiene of our customers, we do not accept returns on opened or used products.
All sales are final once a box is delivered.

💸 Refunds

We offer refunds or replacements only under the following conditions:

• The item(s) arrived damaged or defective

• The wrong item(s) were sent

• The package was never received (and confirmed by courier)

If your case meets the above, please contact us within 5 days of receiving your order with:

• Your order number

• Photo(s) of the damaged or incorrect item

• A brief description of the issue

📧 Send all refund requests to: anzencare@gmail.com

Once approved, we will either:

• Ship a replacement item free of charge

• Or issue a full or partial refund to your original payment method

🚫 Non-Refundable Situations

We do not provide refunds for:

• Items returned without prior approval

• Change of mind or accidental orders

• Late requests made after the 5-day window

• Subscription renewals that were not cancelled before the billing date

📦 Cancellations

• You may cancel your subscription at any time via your account dashboard.

• To avoid being charged for the next cycle, please cancel before your next billing date.

Once a box has been processed or shipped, cancellation will apply from the following cycle.

💬 Need Help?

We're here to help if you have any issues with your box.
Contact us at anzencare@gmail.com and we’ll do our best to resolve it.