Frequently Asked Questions (FAQ)

💬 1. What is Anzencare?

Anzencare is a monthly subscription box service that delivers curated elderly care essentials — such as adult diapers, wipes, underpads, lotion, and more — directly to your home.

💬 2. Who is Anzencare for?

Our boxes are designed for:

• Seniors living at home or with family

• Adult children caring for aging parents

• Caregivers who want a more consistent supply of essentials

💬 3. What’s included in the box?

Each box includes a carefully selected mix of elderly hygiene and comfort items.
Contents may vary slightly each month but always include key items like:

• Adult diapers

• Wet wipes

• Underpads

• Skin-safe lotion

• Optional soft snacks or support items

You’ll see a full list when choosing your plan.

💬 4. Can I choose what goes into the box?

Currently, the boxes are pre-curated by our team, based on what most elderly users need regularly.
Custom boxes may be offered in the future.

💬 5. How much does it cost?

Prices start from RM 149 per month, depending on the plan you choose.
You can cancel or pause your subscription anytime.

💬 6. How do I subscribe?

Just visit our Subscription Plans page, choose your box, and follow the checkout process.
We’ll take care of the rest every month.

💬 7. When will my box arrive?

We typically ship boxes during the first week of every month.
Delivery times vary by location, but most customers receive theirs within 3–5 working days after shipping.

💬 8. Can I cancel anytime?

Yes! You can cancel or pause your subscription from your account dashboard.
To avoid being charged for the next box, please cancel before your billing date.

💬 9. What if my box is damaged or something is missing?

We’re happy to help. Just email us at anzencare@gmail.com within 5 days of receiving the box, and we’ll sort it out for you.

💬 10. Do you ship outside of Malaysia?

At the moment, we only deliver within Peninsular Malaysia.
East Malaysia & International shipping may be considered in the future.