Anzencare Terms of Service

Last updated: 9th April 2025

Welcome to Anzencare. By accessing or using our website and services, you agree to be bound by the following Terms of Service. Please read them carefully.

1. Overview

Anzencare is a subscription-based service that delivers curated elderly care products on a recurring basis. Our goal is to make senior care easier and more consistent for families.

2. Account Registration

You may be required to create an account to use certain features of the website. You are responsible for maintaining the confidentiality of your login credentials and for any activity under your account.

3. Subscription Plans & Billing

  • Subscription plans are billed monthly unless otherwise specified.

  • By subscribing, you authorize recurring billing via your selected payment method.

  • You may update your billing information through your account dashboard at any time.

4. Cancellation & Refund Policy

  • You may cancel your subscription at any time before your next billing cycle to avoid being charged.

  • Due to the nature of our product, we do not offer refunds once a box has been shipped.

  • If there are issues with your box (damaged/missing items), please contact us within 5 days of delivery for resolution.

5. Shipping & Delivery

  • Boxes are typically shipped within the first week of each month.

  • Delivery timelines may vary depending on your location in Malaysia.

  • Anzencare is not responsible for delays caused by courier service disruptions or incorrect delivery information.

6. Product Information

  • Products included in each box may vary month to month based on availability, seasonality, and customer preferences.

  • All products are selected with senior safety and usability in mind.

  • If a subscriber has allergies or sensitivities, please inform us during checkout or via email. However, we do not guarantee allergen-free items.

7. Modifications to the Service

We reserve the right to modify or discontinue any part of our service at any time, with or without notice. Subscription fees are subject to change with prior notice.

8. Limitation of Liability

Anzencare will not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

9. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes will be handled under Malaysian jurisdiction.

10. Contact Us

For any questions or concerns, please contact:
📧 anzencare@gmail.com
📍 C-3-21, Oasis Centum Corporate Park, Jalan PJU 1A/2, 47301 Petaling Jaya, Selangor, Malaysia